Privacy Policy

Last Updated: June 1, 2023

1. Introduction

Abu Dhabi Card ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation card services, website (abudhabicard.org), mobile application, or any related services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Contact information (name, email address, phone number, mailing address)
  • Government-issued identification details (for card registration)
  • Payment information (credit card details, bank account information)
  • Account credentials (username, password)
  • Demographic information (age, gender, nationality)

2.2 Usage Information

When you use our Services, we may automatically collect certain information, including:

  • Transportation usage data (travel routes, times, frequency)
  • Card transaction history
  • Location data when using our mobile application
  • Device information (IP address, browser type, operating system)
  • Log data (access times, pages viewed, interactions with the Services)

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Verify your identity and prevent fraud
  • Send administrative messages, updates, and support communications
  • Respond to your comments, questions, and requests
  • Analyze usage patterns and optimize user experience
  • Develop new products and services
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Service providers who perform services on our behalf
  • Transportation partners for service integration
  • Government authorities when required by law
  • Other users with your consent (for shared card features)
  • In connection with a business transaction (merger, acquisition, sale)

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Restriction of processing
  • Data portability
  • Objection to processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our website. You can manage your cookie preferences through your browser settings.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Abu Dhabi Card
Al Wahda Mall, Hazza Bin Zayed Street
Abu Dhabi, UAE
Email: privacy@abudhabicard.org
Phone: +971 2 555 8000